Meet the Team
Ten Specialists.
Ten Specialists.
One Goal.
Process improvement, change leadership, data, automation, PMO, IT, and client success—real-world expertise across every discipline we serve.
Leadership
DS
Founder
Dazza
Process Improvement & Change Lead
A transformation specialist focused on aligning people, process, and performance to deliver measurable results. With over a decade of experience across energy, retail, HR, and professional services, Dazza has led end-to-end operational improvements in complex, multi-site environments. His work goes beyond process design—he ensures that change is implemented, adopted, and sustained long after any engagement ends.
Expertise
- End-to-End Process Redesign
- Lean & Six Sigma Deployment
- CRM & HRIS Optimisation
- RACI Frameworks & SOP Design
Credentials
Lean Six Sigma Black Belt
10+ Years Experience
230+ Location Transformation
Transform — Process & Change
JC
Expertise
- Process Documentation & SOP Creation
- Workflow Mapping (As-Is / To-Be)
- Data Collection & Analysis Support
- Process Compliance Monitoring
Lean Six Sigma Yellow Belt
DS
Expertise
- Administrative Support
- Workflow Coordination
- Data Entry & Validation
- Quality Control
- Invoicing & Billing
Optimise — Data, AI & Automation
AK
Expertise
- Intelligent Process Automation (IPA)
- RPA — UiPath / Power Automate
- AI Workflow Integration
- Low-Code / No-Code Solutions
- Automation Opportunity Assessment
RPA Specialist
CH
Expertise
- Data Visualisation — Power BI / Tableau
- Process Performance Metrics (KPIs)
- Root Cause Analysis
- Dashboard Development
- Predictive Insights
Power BI & Tableau
Grow — Client & Talent
SP
Expertise
- Client Relationship Management
- Service Delivery Oversight
- Customer Journey Optimisation
- Retention & Growth Strategy
- Stakeholder Communication
OB
Expertise
- Talent Acquisition for Transformation Roles
- Contractor & Interim Resourcing
- Workforce Planning
- Stakeholder Requirement Gathering
- Onboarding Process Design
Develop — Learning & Innovation
EC
Expertise
- Training Programme Design
- Lean Six Sigma Training Delivery
- Digital Learning Content Creation
- Innovation Frameworks
- Knowledge Management Systems
LSS Training Specialist
Support — PMO, IT & Operations
LT
Expertise
- Project Tracking & Reporting
- RAID Log Management
- Governance & Documentation Control
- Resource Coordination
- Project Scheduling Support
NW
Expertise
- IT Infrastructure Management
- Cybersecurity Risk Management
- Data Protection & Compliance (GDPR)
- System Integration Support
- Access & Identity Management
GDPR & Cybersecurity
Organisational Structure
How We're Organised
Four practice areas, one shared capability layer, unified under a single leadership.
Orca Process Solutions Ltd
Dazza Smith
Process Improvement & Change Lead — Founder
Shared Capability — serves all four pillars
Ethan Clarke
Learning, Development & Innovation Lead
Training design, delivery & knowledge management across the whole organisation
Work With Us
Want to Work With the Orca Team?
We're always looking to connect with the right organisations. Get in touch to explore how we can help.